Support
Questions, a bug or an idea? Email us and we'll get back to you.
support@gymaitracker.comTell us your iPhone model, iOS version and the app version from Settings.
Common questions
How do I cancel or change my subscription?+
Subscriptions are handled by Apple. Open Settings → your name → Subscriptions on your iPhone, or use Manage Subscription in the app's Settings. A cancelled plan stays active until the end of the period you paid for.
I reinstalled the app or got a new phone. How do I get my plan back?+
Log in with the same account, then tap Restore Purchases on the subscription screen. With Premium or higher, or through a connected trainer, your workouts sync back once you are logged in. On the free plan your data is stored only on your phone, so it can't be restored after the app is deleted.
Why does an AI feature say I reached my limit?+
Each plan includes a number of AI requests per day (3 on Free, 30 on Premium, 60 on Pro), and some features, such as AI Trainer chat, have their own daily cap. There is also a short-term limit on how many requests you can send within a few minutes. If you hit that one, wait a little and try again; the daily count resets every day.
What does the app send to AI, and can I turn it off?+
The app asks before anything is shared. You can switch AI off any time in Settings → Share data with AI. Details are in the Privacy Policy.
How do I delete my account?+
In the app go to Settings → Account → Delete Account. Your account and data are removed from our servers straight away; backup copies disappear as backups are replaced. See Your Privacy Choices for everything you can control.
How do I connect with my trainer?+
On the home screen tap Find a Trainer. Browse the marketplace and send a request, or tap Enter Invite Code and type the code your trainer gave you. Once you are connected, the tile shows My Trainer.
How do I report a trainer profile, review or request?+
Tap Report next to it in the app and pick a reason. We review every report.